Contact

There is one person here, and the address is real.

VibeCity is run by one person, not a support desk. Email reaches a monitored inbox and gets a reply from a human — usually within a few working days.

What to include

Any of these that apply will get you a faster answer:

• The email address you used at checkout, if this is about an order.
• Your station’s name or its link, if this is about a listing.
• What you expected to happen, and what happened instead.

Common reasons to write

A refund

Email from the address you paid with and say which station. No form, no reason needed inside 14 days — the full refund policy explains what happens to your stop.

You cannot get into /manage

Owner access uses a magic link sent to the email Stripe verified at checkout. If that link is not arriving, check spam first, then email us — we can tell you which address is on the order without you having to guess.

Reporting a station

If a station points at malware, a scam, stolen branding or something unlawful, send us the link and a sentence about the problem. Malware and phishing get hidden immediately; the rest gets looked at the same day. See section 6 of the terms for what we act on.

Your data

Access, correction, deletion and portability requests go to the same address and get a response within 30 days. The privacy policy covers what we hold and what we are obliged to keep.

Press, or just saying hello

Same address. Say what you need and it will get to the person who can answer.

What we cannot help with

We cannot answer questions about a product you found on the network — we run the station, not the product behind it. Ride out to the site and use its own support channel.